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  • Why use Waters Edge – How are we different?
    We are a small family owned company with years of experience in the field of tree and shrub care. We have a ‘hands on’ mindset so you will have direct interaction with the owners of the company and see them working on your property. We understand the importance of customer service and communication and strive to exceed your expectations in these areas. The importance of building relationships with our clients is very important to us. We take pride and a sense of ownership on the properties under our care.
  • What is Specialty Pruning?
    Our Specialty Pruning is focused on your ornamental trees and shrubs. Typically trees and shrubs 15 feet in height and less. Different types of trees and shrubs require different types of pruning at varied times throughout the year. With our expertise and attention to detail, we focus primarily on the use of hand tools which allows us to be more accurate and precise in our pruning cuts and techniques.
  • I understand Tree Care can be expensive.  What does your Specialty Pruning Cost?
    Although properties and plants within the landscapes will vary, we charge a flat rate of $165.00 per hour for our two person crew. If a third crew member is needed to accomplish the work, the rate will be $195.00 per hour. This rate includes travel to and from your home and the necessary time on site needed to complete the work. There may be minimal disposal costs as well.
  • I am not familiar with the term Plant Health Care.  What does it mean and when would I need it?
    The goal of Plant Health Care is to keep your trees and shrubs healthy and happy in the environment in which they grow. Issues such as insects, diseases, soil nutrient deficiencies and environmental factors can negatively impact plant health. At Waters Edge, we have programs that are crafted to address the issues your plants may be experiencing and also have the ability to be proactive and treat before problems occur. Although reacting to common pest outbreaks is a part of our business, staying ahead of the game by preventatively addressing issues is the key to a healthy landscape and enhancing the beauty of your property.
  • What is a Certified Arborist and why do I need to work with one?
    An ISA (International Society of Arboriculture) Certified Arborist is a person who has voluntarily taken and passed a comprehensive exam in the field of arboriculture. They demonstrate the knowledge and skills to properly care for trees with a high level of dedication to their profession and community. Ongoing education and training are required to maintain the credential and only a small percentage of tree care companies employ Certified Arborists.
  • Do you provide Landscaping or Design/Install services?
    We typically do Not provide these types of services which include Mowing, Mulching, Lawn treatments and Design or Installation of plant material. We know our areas of expertise and concentrate our efforts in those areas. We have a great relationship with professional partners in our industry who we would be glad to refer.
  • Can you work with my existing Tree Service, Landscape and Lawn care company?"
    Absolutely. We regularly work with these types of companies since our services very rarely overlap. We can complement the services they provide to fully care for your landscape.
  • Do you Remove trees or Prune large trees?
    Since our focus is on Specialty Pruning of your Ornamental Trees and Shrubs (typically 15 feet in height or less), we do Not perform large tree removals or large tree pruning. We can provide consultation in regard to the need for these services and refer you to our partner companies.
  • Do you have the ability to Treat larger trees?
    We absolutely can diagnose and treat large tree issues. This is a major part of our business. With advances in our field, we are able to provide treatments for pests and diseases that can be applied to the soil or the bark of the tree and then taken up into the canopy systemically. We also have treatments to enhance the root systems of more mature trees to aid in their overall health and enhance their longevity.
  • How will I know when the work will be completed?
    We truly understand the importance of communication throughout the entire process of working with you. You will be contacted by phone, email or text prior to any services being completed to make sure there will be no conflicts with your schedule. You will also be contacted once the work has been completed if you are not home at the time.
  • Do I need to be home when the work is being done?
    You are welcome to observe the work being completed, but this is not necessary. We will communicate with you once the work is completed to make sure we have exceeded your expectations. In some instances, related to our specialty pruning, we may ask that you are home near the end of the job to give us your approval before we depart. This allows us to make any adjustments to suit your needs and eliminates the cost of a return trip. You would be informed ahead of time if this is the case.
  • What forms of payment do you accept and how does your billing work?
    We only bill for our pruning and plant health care services once the individual service has been completed We accept the following forms of payment: check, credit card and cash The bill will be Emailed following the completion of the work and payment is required once received We prefer to receive payment on site for our individual services and then will email a receipt of your payment For clients who implement our Program style services: We will set up a Recurring Payment system where your credit card will be billed once each service is completed. We have found this to be the best approach for our clients by reducing thier time in addressing the invoices and the chances of invoices being missed or overlooked. Since we are a small company your Prompt Payment is Greatly Appreciated!
  • Is there a cost for the initial meeting with Waters Edge?
    Yes, we do charge a consultation fee of $195.00 per hour for the initial meeting. Being in the field of arboriculture for 30 years has given us a wealth of knowledge in diagnosing issues and developing management plans for your trees and shrubs. You will meet with a Board Certified Master Arborist and a Certified Horticulturist.
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